When will you ship my order?
Here’s the deal. We don’t slack around. We know that speed is key, and our crew takes every order very seriously. Our team is made up of Kendama players, and we want to do everything we can to get your order to you as quickly as we can. We make it our priority to pack up your order quick, and deliver it to the post office even quicker. This is the reason so many customers have been coming back to us for years. We don’t have any Amazon flying drones (yet), but we’re as fast as we can humanly be until then. Back in 2007 every order was personally hand written and taken to the post office by bicycle. Today we’ve upgraded to use all sorts of tech software and fancy shipping tools to help make us extra efficient and fast.
Here’s what you can expect from our shipping crew:
If you place your order on a BUSINESS day, before 1pm EST, we give it to the post office THAT SAME DAY! If your order is placed after 1pm EST, we get it to the post office the next BUSINESS day. Keep in mind that if you’re ordering on Friday after 1pm EST, your order will be shipped out first thing on Monday (the next BUSINESS day). Once your order has shipped you will receive a confirmation email with more detailed tracking information.
Currently all our online orders ship via USPS (the post office). First class orders typically arrive within 4 to 7 business days. Priority in 2-4 business days. International orders usually in 12 to 14 business days. Please note that these are USPS estimates, and we do not guarantee these exact transit times. What we can promise is that we will hand your order over to the post office within 1 business day after you order, if not sooner. Please understand that we cannot control the exact speed of the shipment once we have handed it off to the post office.